I’m not a negative person. At least I try not to be. But, every once in a while, things get to me and, lately, there’s been a lot of little things getting to me.
Things are tough right now. The economy is struggling, people are struggling and I know some businesses are struggling, too. What makes me angry is the widespread lack of integrity that is destroying the trust of people everywhere.
- Banks manipulating transactions to maximize the amount of fees they can collect regardless of the financial hardship caused to the consumer
- CEOs lavishing bonuses on themselves while laying off thousands of workers and begging for handouts from taxpayers.
- Fake Debt Collectors scamming people out of money, leaving them broke and still stuck with the original debt.
- Legitimate debt collectors bullying people into paying amounts that are grossly inflated above the amount of the original debt.
- Credit card companies manipulating consumers in order to saddle them with unfair fees and interest hikes.
These are only the tip of the iceberg. These days it seems like there are people everywhere looking for a way to scam you out of every cent they can.
A few months ago, my washer stopped working and, like any normal person, I called a repair company. They came out, briefly looked at my washer and gave me an estimate of $350 to fix it. I was stunned. I don’t know a whole lot about washers but it didn’t feel reasonable to me. So, I called my step-brother to see if he had any handymen friends who might be able to help me out for less. Instead, he stopped by my house to take a look at it himself.
After a quick look, he knew exactly what I needed. He left the house and returned about 20 minutes later with a part he’d purchased for $30 bucks. And that INCLUDED the taxes. He tilted the washer back, had me hold onto it so it wouldn’t fall over, then reached under, removed the old part and replaced it with the new one. In less than 10 minutes, I was doing laundry with a washer that ran like new.
I called the original repair place and let them know I had purchased the part for $30 and questioned them on their inflated estimate for the repair when the part was so cheap. They tried to tell me it was a complicated repair and the bulk of the charge was for labor. When I mentioned that my step-brother had made the “complicated” repair by himself in about ten minutes, the guy became tongue-tied. He knew he’d been caught. He quickly apologized for the “miscommunication” and ended the phone call.
In the past few weeks, I’ve found overcharges on two of my utility bills. In both instances, when I contacted the company in question to get the charges removed, the customer service person on the other end did everything in their power to NOT help me. I swear, these people are trained to talk in illogical circles for as long as possible in order to completely confuse and aggravate the customer. Probably because too many customers just give up and pay the bill. I often wonder how much profit they make by doing this.
In both cases, I had to become completely irate and demand to speak to a manager. Within minutes of getting a manager on the line, they “found” the error, admitted to the mistake and corrected the problem. In both cases, the call ended up being longer than it needed to be and, instead of leaving me satisfied that it was corrected, it left me feeling angry and frustrated because I had to go through so much to fix a simple problem.
There have been a few other issues this week as well. Any one of them alone would not be a big deal, but the combined effect of them all together has left me wondering if there’s anyone left to trust.
Businesses, big and small, need to learn that integrity is the most important thing they have. If they sacrifice that, they may earn a few extra dollars for a little while, but in the long run, they lose so much more.
Okay, rant over!
Any pet peeves bothering you lately? I’d love to hear about them. Feel free to use the comment section and rant away!
Anyone who knows me, even for a second, will figure out that I love to read. I always have a book with me, no matter where I am at any given moment. I’m the one at the stoplight, book in hand, trying to finish a paragraph before the light turns green. It’s become a game among family and friends. “What book does she have with her now?”
I also love people. I’m fascinated by them. I like to watch them and hear their stories.
These two parts of me are what draw me to blogs. A good blog satisfies my desire to read and gives me an opportunity to peek into someone’s life and learn a bit about who they are. And, sometimes, the really good ones teach me a something about myself.
Today, I’d like to share with you a few of the blogs that I’ve enjoyed reading. I find them entertaining, motivating, and even inspiring. I hope you’ll enjoy them as much as I have.
Just My Blog is an entertaining blog written by Lindsay that often makes me laugh out loud. I especially love the little stories she tells about her daughters, Pumpkin and Dumpling. They never fail to make me smile. What I like most about this blog is its lack of a niche. She writes about many different things and I find the variety fresh and fun. I’ve yet to find a single post on her blog that I didn’t like.
I discovered this blog through a recent post on Lindsay’s blog (mentioned above) and was immediately hooked. It’s the story of a mother’s tragic loss of her baby girl at 5 days old and the courage to deal with that grief and find a way to give her daughter’s brief life a powerful purpose. I can’t even begin to imagine the grief she faces every day. My heart hurts for her. But, at the same time, I admire the courage it takes for her to write her blog and tell Cora’s story, so that other mother’s out there can learn from her experience. She’s a strong, brave woman and I want to do my part in making sure that Cora’s story is heard around the world.
This is one you have to visit because it’s just plain funny. It’s more for viewing than actually reading, but the comments are sometimes as laugh-out-loud funny as the photos. Fair warning though. If laughing hysterically tends to make you pee a little, visit the bathroom before you visit this site, otherwise you might end up with a damp chair.
If you enjoy these blogs as much as I do, be sure to pass them on so others can enjoy them, too. If you know of any good blogs you’d like to share as well, even if it’s your own, please leave a comment below and tell me about it.
I was reading this post, Akismet Gives Me A Lesson In Customer Service, at Blogs With Wings this morning and it made me smile. I, too, had a great experience with customer service yesterday and it was an excellent reminder of how important it is to respond quickly to the needs and wants of your customers, big and small.
I use a couple different hosting companies for the various websites I own, but my primary hosting provider and the one that this site is hosted on is Total Choice Hosting. I’ve been with this company since 2004 and will probably continue to stay with them for a long, long time. Why?
Well, for one, they provide good hosting services at reasonable prices and, two, they provide great customer service.
Are they perfect? No, not always. My experience with them yesterday proved that. Early in the day, their company dropped the ball. In a BIG way. I was experiencing some serious issues with connecting to their web server and uploading files, even being completely locked out of connecting at one point. I opened a support ticket to get the issue resolved and their low-level support techs basically responded with “There’s nothing wrong on our end. It’s your problem.” and closed the ticket, issue unresolved.
I wasn’t having the problem with any of my other hosts and extensive testing of everything on my end made it clear to me that the problem wasn’t on my end, so I reopened the ticket, only to get the same response. Your problem, ticket closed, issue unresolved. I went back and forth with them on this several times, reopening the ticket only to have them close it again. Things came to an explosive point when yet another problem occurred.
I opened another ticket for the second problem only to get the same response as the first ticket. Problem on your end, ticket closed.
At that point, my redheaded, Irish temper took over and I exploded. I reopened both tickets, not to get resolution, but to rant at them for being completely unconcerned that I couldn’t use their service anymore. If I can’t connect to them, there’s no point in keeping an account with them.
Within minutes, I received a response. Not from the tech department but from the President the company. He asked me to contact him directly through instant messenger so we could chat. I did and we spent the next 30 minutes working together to get all my problems solved. He fixed the problems occurring on their end AND he helped me find and fix a few things that were contributing to the problem on my end. By the end of our chat, my service was working perfectly and I was a HAPPY customer.
Then, to top off my great experience, he made sure I knew how important my business was to him and he gave me his personal cell phone number and told me if the problem happened again, I could contact him directly and bypass the ticket system. THAT is good customer service and when I think of that day, it’s that experience I will remember. Not the frustration that led up to it.
That’s the problem I’ve had with reading Blogging for Fame and Fortune by Jason R. Rich. I’m about halfway through chapter 4 out of 14 chapters and I just can’t seem to get into it. I’ve leafed through it quite a bit and there appears to be some great information there. I just can’t read it. There are too many spelling and grammar errors. I’ve found as many as four of them on a single page.
The name of the publisher is Entrepreneur Press. I’ve looked at their website and they seem to have a variety of books published, but not having read any of them, I have no idea if the editing issue is a problem with this book alone or an issue with the publisher in general.
All I know is a potentially great book has been ruined by poor editing and it’s a shame.
If, unlike me, you’re the type of person who can read a good book in spite of poor editing and you’re interested in starting a new blog or improving an existing blog, you might find this book very helpful. There is plenty of information on how to get started, how to drive traffic to your blog and how to start making money.
One thing this book does not promise you is a quick trip to fame and fortune. The author makes it clear that blogging for fame and fortune takes time and hard work. I give the author credit for that. There are too many books and other information products out there promising instant internet fortune without lifting a finger. It’s refreshing to find an author who tells you the truth about what it takes to succeed without crushing your dream of getting there.
If you’re going to read this book, that’s a pretty good reason to do so.
I’d like to hear what you think.
- Have you read this book? Did you like it?
- Do you have trouble reading books with lots of errors?
I’ve told you What Ven Thinks. Please leave a comment and tell me what YOU think.